Meta is opening its WhatsApp Business API to AI chatbots in Europe following EU antitrust scrutiny, allowing third-party AI assistants to integrate.
Why it matters
This development signifies a significant shift in how large tech platforms integrate AI services. By opening its popular messaging platform to AI chatbots, Meta is potentially enabling a new wave of AI-powered customer service and interaction tools, while also responding to regulatory pressure regarding fair competition in the AI space.
Meta is letting AI chatbots connect to WhatsApp for businesses in Europe. This is because the EU is watching to make sure companies play fair with new AI tools.
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