DiligenceSquared uses AI voice agents to conduct customer interviews for M&A due diligence, offering a more affordable alternative to expensive management consultants for private equity firms.
Why it matters
This development is significant because it introduces a disruptive, cost-effective alternative to a traditionally expensive and human-intensive process in the M&A sector. By automating customer interviews through AI voice agents, DiligenceSquared can democratize access to crucial due diligence insights, potentially lowering barriers for smaller private equity firms or increasing the volume of research for larger ones. This shift could lead to more efficient deal-making, faster market insights, and a re-evaluation of the role of human consultants in certain aspects of M&A, pushing the industry towards greater technological adoption.
Imagine a company wants to buy another company. Usually, they hire super expensive experts to talk to the target company's customers to see if they're happy. This new startup uses smart computer programs that sound like people to do those interviews instead, making it much cheaper and faster to get the same important information.
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